E-wallet is not a bank. You don't have an "account" with us. E-wallet does not have access to your funds and does not collect or transmit any personal information.

E-wallet is an interface that allows you to interact with multiple blockchains without revealing your "passphrase" (private keys) to access your funds.

E-wallet has an aggregated exchange service that uses several exchangers to find the best rates. The E-wallet itself is not an exchanger.

A non-custodial wallet is a type of cryptocurrency wallet that allows users to have full control over their private keys and cryptocurrency assets, without having to trust third parties or exchanges to hold their funds.

Unlike custodial wallets, where users give their private keys to a third party to store and manage funds, non-custodial wallets allow users to manage their private keys themselves and provide direct access to the blockchain.
This means that the owner of a non-custodial wallet has full control over his cryptocurrency assets and can perform transactions, check balances and receive/send cryptocurrency without intermediaries. This also gives the user greater security as private keys are not shared or stored with third parties, reducing the risk of losing funds due to hacking or unauthorized access.

Non-custodial wallets can come in various forms, including software wallets (apps for mobile devices or computers), hardware wallets (physical devices), paper wallets (physical copies of private keys), and online wallets (web interfaces). Each type has its own characteristics and advantages, so users choose the most suitable one for their needs and preferences.

It is important to know that if you lose your recovery phrase or private keys, we will not be able to recover your funds.

You should also be aware that if you reveal your recovery phrase or private keys to third parties, they may permanently steal your funds.

Once a transaction is confirmed on the blockchain, it cannot be canceled or recalled.

E-wallet does not have the ability to send transactions on your behalf. Only you can create transactions. You are always in complete control of your funds. No one, not even us, can steal, block or censor any transaction you want to make.

You can make a transfer using three methods:

1. The Touch-Pay function:
The Touch-Pay function allows you to make transfers using NFC technology by simply touching your phone to a terminal or another phone. This method is especially convenient for use in shops and offices. In the future, it is possible to create your own terminals for even greater convenience.

2. Transfer by wallet number:
You just need to indicate the recipient's wallet number to complete the transfer. It is important to enter the correct wallet number without errors so that the transfer is successful. This method is useful if you are unable to use the QR code or NFC scanning features.

3. Transfer by QR code:
You can also make a transfer by scanning the QR code provided by the recipient. The QR code contains information about the wallet address and the transfer amount. Simply use the scan QR code feature in your wallet and confirm the transaction.

E-wallet currently supports Tron, Bitcoin, Ethereum. In addition, it is planned to add Ton.

Unconfirmed transactions are operations that have not yet been included in the blockchain. When you send a transaction, it first enters the mempool - a temporary storage for pending transaction confirmations. Miners select transactions from the mempool to include in the next blockchain block. Once a transaction is included in a block, it is considered confirmed.

The waiting time for transaction confirmation can vary depending on several factors, including the fee level, current network congestion, and other external factors. Typically, the standard waiting time ranges from 15 to 60 minutes, but in some cases, it can take several hours.

To check the status of your transaction and the number of confirmations, you can use a blockchain explorer such as blockchain.info. Simply enter the transaction identifier (txid) you receive after sending, and you'll be able to track its status.